Last updated: 23 October 2026
We want every consultation to be worth your time and money. This policy explains when you can cancel, reschedule or get a refund.
1. Live consultations
| Situation | What you get |
|---|---|
| You cancel 12 hours or more before your slot | Full refund, or a free reschedule if you prefer |
| You cancel less than 12 hours before your slot | One free reschedule within 30 days |
| You don't join within 10 minutes of the start time | The session is counted as missed; one free reschedule within 30 days |
| The astrologer doesn't join, or we cancel | Full refund, or a free reschedule with the same or another astrologer — your choice |
| The session is cut short by a technical problem on our side | A free continuation session, or a proportional refund |
| The session is completed | No refund |
2. Written reports and summaries
- Not delivered within 48 hours of payment (or of your session, for summaries): full refund.
- You entered wrong birth details: one free corrected report if you tell us within 7 days.
- Delivered as described: no refund, because it is a personalised product created for you.
3. Soma AI
Soma AI is currently free. If paid question packs are introduced: an unused pack is fully refundable within 7 days of purchase; a partly used pack is not refundable.
4. Payment problems
- Charged twice for the same order: the duplicate is refunded in full.
- Money deducted but booking not confirmed: full refund. Contact us if you don't see it within 3 working days.
5. Services arranged with third parties
Where we help arrange a pandit, puja or gemstone purchase, you pay for that item separately and it follows that provider's terms. Our consultation fee is covered by this policy.
6. How to cancel or request a refund
Email support@myastrogurujii.com or WhatsApp +91 99049 99098 with your booking details. We confirm within 48 hours.
7. Refund timeline
Approved refunds go back to your original payment method (UPI, card, net banking or wallet). Banks usually credit them within 5–7 working days. We do not refund in cash or to a different account.
8. Questions or disputes
If you are unhappy with a decision, contact our Grievance Officer (details on the Contact page).